Kelsey-Seybold Virtual Health

How to schedule

video visits

To schedule a Video Visit from your Smartphone or tablet using the MyChart app:
(Note: This is the preffered method for Video Visits.)

  1. Log in​to your MyChart app.
  2. Select the Appointments option and then selec​t the green bar at the bottom: "Schedule an Appointment".
  3. The next screen will have options for Appointment type: Select "I need a Video Visit – Primary Care" or "I need a Video Visit – Specialty"
  4. ‍Select your Video Visit preference: Weekdays 8 a.m. to 9 p.m. or After-hours, Weekends, Holidays.
  5. Select one of the conditions you need to be seen for and review the Virtual Healthcare consent terms and select "Accept" and Continue to proceed.
  6. Select a preferred location (the Clinic your physician or physician assistant is located) and click Continue. Note: You can select up to five clinic locations.
  7. Select a Provider you want to schedule with. Note: You can select up to 10 providers.
  8. ‍Select a date and time, or select “All Available” to show all available appointment options and select the green “Continue” bar. 
  9. Follow the steps to select an available appointment time for your visit. Add in any additional comments or details for the provider about your condition or symptoms and click "Make Appointment" to schedule the Video Visit.
  10. You will get an option to go to the Echeck-in page. You must complete the Echeck-in prior to your scheduled Video Visit.


To conduct a Video Visit from your Smartphone:

  1. Log into MyChart 5-10 minutes before your scheduled appointment time.
  2. Tap on Appointments: Your Video Visit Appointment is displayed with a green camera.
  3. Click on the Appointment with the green camera and tap Begin Visit. Wait for the connection to be established.
  4. Be sure you are in a well-lit area with the camera and microphone enabled on your smart phone.


To schedule a Video Visit from your Desktop/Laptop:

  1. Log into your MyKelseyOnline.com account and select Appointments/Schedule an Appointment. If you don't have a MyKelseyOnline account, call the MKO Help Line at 713-442-6565.
  2. Select the Appointments option and then selec​t the green bar at the bottom: "Schedule an Appointment".
  3. The next screen will have options for Appointment type: Select "I need a Video Visit – Primary Care" or "I need a Video Visit – Specialty"
  4. Select your Video Visit preference: Weekdays 8 a.m. to 9 p.m. or After-hours, Weekends, Holidays.
  5. Select one of the conditions you need to be seen for and review the Virtual Healthcare consent terms and select "Accept" and Continue to proceed.
  6. Select a preferred location (the Clinic your physician or physician assistant is located) and click Continue. Note: You can select up to five clinic locations.
  7. Select a Provider you want to schedule with. Note: You can select up to 10 providers.
  8. ‍Select a date and time, or select “All Available” to show all available appointment options and select the green “Continue” bar. 
  9. Follow the steps to select an available appointment time for your visit. Add in any additional comments or details for the provider about your condition or symptoms and click "Make Appointment" to schedule the Video Visit.
  10. You will get an option to go to the Echeck-in page. You must complete the Echeck-in prior to your scheduled Video Visit.

Kelsey-Seybold Virtual Health - Video Visits

It’s Fast. It’s Convenient. It’s Kelsey-Seybold Quality.

Video Visits

Video Visits

Video Visits are conducted
Monday – Friday from 8 a.m. to 9 p​.m.;
Saturday - Sunday from 10 a.m. to 4 p.m.,​ and the charge is the same as your primary care or specialty copay (paid via our secure site with a credit card).
Learn More
Video Visits - Primary Care

Primary Care

Have a real-time conversation with a board-certified provider from your smartphone or iPad using the MyChart app or by logging in to your MyKelseyOnline account. Video Visits are available for primary care (Family Medicine, Internal Medicine, and Pediatrics).
Learn More
Video Visits -Specialty Care

Specialty Care

Have a real-time conversation with a Kelsey-Seybold specialist from your smartphone or iPad using the MyChart app or by logging in to your MyKelseyOnline account. Video Visits are available for a growing number of specialties.
Learn More

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Adult and Pediatric E-visits

365 Days a Year!

Exclusively for KelseyCare and KelseyCare Advantage health plan members. Start an E-visit through the MyChart app or your MyKelseyOnline (MKO) account and receive a response from a Kelsey-Seybold provider.

Learn More