What is the cost for a Video Visit with Kelsey-Seybold?
The Video Visit charge will be the same as your Primary Care or Specialty Care office co-pay. Video Visits are payable by credit card using your secure MyKelseyOnline account.
What Specialties offer a Video Visit?
Post-Op Video Visits are available for: Orthopedics, Plastic Surgery, and General Surgery.
Who is eligible to conduct a Video Visit?
Video Visits are available to patients ages 4 to 17, and 18 years and older enrolled in a KelseyCare, KelseyCare Advantage or UnitedCharter health plan. You must be registered on MyKelseyOnline to conduct a Video Visit.
When are Video Visits Available?
Monday - Friday: 8 a.m. to 9 p.m., Saturday - Sunday: 10 a.m. to 4 p.m., and Holidays (when clinics are closed): 10 a.m. to 4 p.m.
What happens if I am prescribed a medication during my Video Visit?
The provider can e-scribe any prescriptions to the Pharmacy of your choice.
What happens if I need to have any labs or tests done?
Your Video Visit providers can order any tests, which can be completed at the Kelsey-Seybold Clinic of your choice. Your results will be sent through MyKelseyOnline or by phone.
What symptoms can be treated during an adult care Video Visit?
The following symptoms can be treated during a Primary Care Video Visit:
How do I initiate a Video Visit? How do I conduct a Video Visit?
To schedule a Video Visit from your Smartphone or Tablet:
To conduct a Video Visit from your Smartphone or Tablet:
To schedule a Video Visit from your Desktop/Laptop:
What if I can't be treated during a Video Visit – am I still charged?
If an in-office visit is needed, your credit card would not be charged and the provider will be able to help schedule an appointment at the Kelsey-Seybold Clinic/doctor of your choice.
Does a Video Visit go toward my annual Out-of-Pocket Maximum?
Video Visits are a covered benefit with some health plans and will accumulate toward your Maximum Out-of-Pocket (MOOP).
I don't have a MyKelseyOnline account or I can't remember how to access my account – what do I do?
If you need help at any time or for any reason with MyKelseyOnline, please contact the MKO Help Desk at:
Hours: Monday - Friday: 7 a.m. – 9 p.m; Saturday -Sunday: 7 a.m. – 7 p.m.
Your Visit Your visit will be conducted by a Kelsey-Seybold board-certified provider and is overseen by Internal Medicine physician and Associate Medical Director of Healthcare Innovation, Donnie Aga, M.D.
Download the MyChart App
Schedule and conduct your next Video Visit right from your mobile device (Android or Apple) with the free MyChart app.
Step 1: Android users: Search for the MyChart app in the Google Play store; Apple users: Search for the MyChart app within the App store.
Step 2: After you download the app, you’ll be prompted to search for your medical provider. Click on Kelsey-Seybold Clinic and then click the “plus” icon to automatically go to the MyKelseyOnline log-in page.
Step 3: You’re now ready to conduct Video Visits with a Kelsey-Seybold provider.